FREQUENTLY ASKED QUESTIONS


Delivery

How long does delivery take in the UK?

UK delivery takes 24-48 hours on average. Via Royal Mail 24 Tracked service.

Do you ship Internationally?

Yes we ship Worldwide. If your country charges taxes & duties, you will be responsible for these charges.

How much does shipping cost?

United Kingdom


Standard delivery (Free on all orders)


Worldwide


Shipping to Europe - £6.95

Shipping to Australia & New Zealand £9.95

Shipping to United States £9.95


For worldwide delivery, please proceed to checkout to see our other options.


Please note that the customer will be responsible for any import fees and taxes when shipping internationally.  

Where is my order shipped from?

Your order will be shipped form our warehouse in London, UK.

I made a mistake with my address. What can I do?

Please head over to our contact uspage as soon as possible to let us know of the mistake. 


We may be able to help!If your order has already been dispatched, please contact us and also let the courier know that you need to update your address.  

What happens if I don't receive my order?

In the rare case you have an issue with delivery, please fill out the form on our contact us page. Our team will do all they can to help solve this problem for you.


Order Issues

I have been sent the wrong item

We are very sorry that you have not received the correct item within your order. Please let our Customer Care team know which item was incorrect, and we will do our best to resolve this for you as soon as possible.

I am missing an item from my order

We are very sorry that we missed something from your order. Please let our Customer Care team know what item you are missing, and we will do our best to resolve this for you as soon as possible.

I received a faulty item, what should i do?

Faulty items can be returned to us at any time. Please contact our Customer Care team with your order number and item name, along with the nature of the fault, and a photo of the fault where possible.




Wholesale & Custom Orders

How do I become an Illuminated Apparel stockist?

Can you customise the Glow T-shirts?

Absolutely! We can provide co-branding on all of our products here at Illuminated Apparel. Minimum orders here start at 100 units.


We've customised some T-shirts for some incredible brands. Just send an email to info@illuminatedapparel.co.uk with as many details are you can think of. 

Can I find Illuminated Apparel at any Trade Shows? 

Yes! We exhibit at a number of trade shows around the globe. Please get in touch via our wholesale contact page and we can set up a meeting!

Product Queries?

How do you wash the T-shirts?

All Illuminated Apparel T-shirts & Pillowcases can be washed at 30°c in the washing machine.

How do you draw on the T-shirt?

Each T-shirt comes with a Glow Torch included, this can be used to draw directly onto the Glow Canvas. This will be most effective in a dark setting.

What's it made from?

All T-shirts and Pillowcases are made from soft 100% cotton. 


The glow canvas is safe and non-toxic.

What batteries does the Glow Torch take?

How does it work?

Using the UV Glow Torch included simply draw onto the Glow Canvas on the front of the T-shirt. Each, word, picture, or design lasts up to 5 minutes, before it fades away, leaving a blank canvas ready to draw again.




Returns & Exchanges

Can I exchange for a different Size?

Yes you can exchange your order for a different colour or size. 


Returns postage is paid by the customer.


It can take up to 5-10 working days for your order to reach the warehouse and be processed. 

Can I return my order?

We accept returns up to 30 days after delivery.


As long as the product has not been used or engraved, we will process a full refund once the return has been received at our warehouse.


Buyer pays return postage unless there is a manufacturer defect


Refunds can take up to 10 working days to show on your account. 


How to Return:


Contact our customer service team and explain why you would like to return your order.


Returns Address:

Illuminated Apparel

Arch 648 Portslade Road

London

SW8 3DH

UK


Product Size Guide


We never want to send you something that doesn't fit properly so we have size guides available on most of our product pages to help you find the perfect fit, first time!


All our T-shirts Unisex

Kids Sizing Guide

Adults Sizing Guide