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Questions about an order, sizing, gifts or wholesale? Our friendly UK team usually replies within 1 working day.
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Quick answers
When will my order arrive?
UK orders usually arrive in 1–2 working days with Royal Mail Tracked 24. You'll get a tracking link by email when it's sent. International orders usually take 5–10 working days.
Can I exchange for a different size?
Yes. Unused items can be exchanged or returned within 30 days. See our returns FAQ for how.
I've made a mistake with my address
Send us a message as soon as possible with your order number and the correct address, and we'll do our best to update it before it's sent.
My item is faulty or wrong
We're sorry. Send us a message with your order number, what's wrong and a photo if you can, and we'll put it right as quickly as possible.
I've lost my glow torch
No problem. A phone torch works too, or you can buy a spare rechargeable glow torch.